Refund policy
30-day money-back guarantee
We want our products to make your life easier. If they don't, you're covered.
- You have 30 days from the delivery date to ask for a refund.
- Email support@northandrye.com with your order number and a short note on what didn't work for you.
- You don't need to send the item back.
- We refund the full product price to your original payment method within 5 business days of approving your request. Your bank may take a few more days to show it.
The guarantee covers one refund per customer for each product.
Damaged, defective or wrong item
Email us within 30 days of delivery with your order number and a photo. We'll send a free replacement or refund you, your choice.
Lost or late package
If your tracking shows no movement for 10 business days, or your package shows as delivered but you can't find it, email us. We'll resend your order for free or refund you.
Cancellations
Orders cancelled before they ship are refunded in full. Email us as soon as possible with your order number.
Contact
support@northandrye.com
North & Rye, 254 Chapman Rd, Ste 208 #28040, Newark, DE 19702, United States