Questions? Answers.

Can't find yours? Write to support@northandrye.com.

Will TrimReach work on thick toenails? +

That's what the wide jaw is for. Open it around the edge of the nail and squeeze: the long handles give you extra leverage. On very thick nails, trim a little at a time.

Do I still have to bend down? +

Much less than with a small clipper. The long handles reach further and the 40° head lets you trim with your foot on a stool or on the edge of the sofa.

Does it work on fingernails? +

Yes, on toenails and fingernails.

When will my order ship? +

Within 1 to 2 business days. You get an email with your tracking link as soon as it leaves.

How long does delivery take? +

6 to 10 business days in the US. Shipping is free and tracked on every order.

How do I track my order? +

Use the tracking link in your shipping email, or go to our Track your order page.

Can I change or cancel my order? +

Email support@northandrye.com as soon as possible with your order number. If it hasn't shipped yet, we'll change or cancel it.

What is your money-back guarantee? +

You have 30 days from delivery. Email support@northandrye.com with your order number and we'll refund you. See our refund policy for details.

Which payment methods do you accept? +

All major credit and debit cards. Payments are encrypted and processed securely.

Do you ship outside the US? +

Not yet. We ship to all 50 states.

Still have a question? We're here.

Write to support@northandrye.com. A real person answers every email.